Frequently Asked Questions
General Information
You can reach our customer support team via phone at 855.700.7510 or email at sale@btchemicals.com. Our support team is available to assist with inquiries, technical support, and product information.
Superior serves a wide variety of industries such as manufacturing, automotive, pharmaceuticals, paints and coatings, plastics, printing, and maintenance cleaners. Our diverse product range and tailored solutions cater to the specific needs of these sectors and many more.
Superior ensures the safety and compliance of its chemical products through rigorous testing, adherence to regulatory standards, and comprehensive quality control measures. We provide detailed safety data sheets and technical documentation to equip our customers to use our products safely and in compliance with all relevant regulations.
The process for custom blending and private labeling involves consultation with our technical team to understand your specific requirements, formulation development in our in-house lab, testing and validation, and finally, production and packaging. We work closely with customers to ensure the final product meets their exact specifications.
Superior can handle a wide range of hazardous and non-hazardous waste, including industrial solvents, chemicals, and by-products. Our disposal services are designed to be eco-friendly and compliant with all environmental regulations.
Superior’s recycling process involves collecting used or waste materials, processing them through advanced reclamation and purification techniques, and reintroducing them into the supply chain as high-quality, usable products. This process helps reduce waste, lower disposal costs, and promote sustainability.
Technical Support and Custom Solutions
Superior provides comprehensive technical support services, including phone and email support, on-site troubleshooting, and access to our team of industry experts and degreed chemists. We are committed to resolving any performance issues quickly and effectively to ensure our customers’ operations run smoothly.
Yes, we offer emergency support and expedited service options to address urgent needs. Our dedicated support team is available to respond promptly to critical situations, providing the necessary assistance to minimize downtime and disruption.
Superior specializes in customizing products to meet specific operational requirements. Our custom blending and formulation services ensure that customers receive solutions tailored to their unique needs, enhancing performance and efficiency in their operations.
Our in-house lab is equipped with advanced analytical and testing equipment, allowing us to develop tailored solutions that meet the specific needs of our customers. Our team of experienced chemists and specialists work closely with customers to create custom formulations that deliver optimal performance and value.
Quality Assurance
Superior implements stringent quality control measures at every stage of the production process, from raw material sourcing to final product testing. We adhere to ISO 9001:2015 quality management standards, ensuring that every product meets our rigorous specifications for consistency and performance.
Yes, we provide detailed technical data sheets (TDS) and safety data sheets (SDS) for all our products. These documents contain essential information on the physical and chemical properties, handling instructions, and safety precautions, ensuring our customers have all the information they need to use our products safely and effectively.
Environmental Compliance and Sustainability
Superior’s waste disposal and recycling services are fully compliant with local, state, and federal environmental regulations. We provide eco-friendly disposal methods and efficient recycling processes, ensuring that hazardous materials are handled safely and responsibly. Our services help customers meet regulatory requirements and minimize their environmental footprint.
Superior’s products are certified to meet various environmental standards, including ISO 14001 for environmental management systems and ACD Responsible Distribution® certification. These certifications demonstrate our commitment to sustainability and environmental stewardship.
Our waste disposal services minimize environmental impact by using state-of-the-art methods to safely and efficiently process hazardous and non-hazardous waste. We emphasize recycling and reuse wherever possible, reducing the amount of waste sent to disposal and promoting a circular economy.
Superior supports various sustainability initiatives, including energy-efficient manufacturing, waste reduction programs, and sustainable sourcing of raw materials. We actively collaborate with customers and industry partners to promote environmental responsibility and develop innovative solutions that contribute to a more sustainable future.
Partnering with Superior helps customers achieve their sustainability goals through our comprehensive range of eco-friendly products and services. Our expertise in waste management, recycling, and sustainable product development provides customers with the tools they need to reduce their environmental impact and promote sustainable practices within their operations.
Product Availability and Delivery
The lead time for ordering and receiving our industrial solvents and chemicals typically ranges from 1 day to 2 weeks, depending on product availability and order size. We strive to maintain adequate inventory levels and utilize efficient logistics to ensure timely delivery. If you need products quickly, just let us know. We often deliver products the same day you order using our own delivery fleet!
Typically, the lead time for ordering and receiving our industrial solvents and chemicals ranges from 1 day to 2 weeks, contingent upon product availability and order size. We are committed to maintaining robust inventory levels and employing efficient logistics to ensure timely delivery. If you require expedited service, just let us know. Often, we can deliver products the same day using our dedicated delivery fleet!
Yes, Superior offers bulk purchasing options and volume discounts to accommodate the needs of our customers. Our bulk purchasing programs are designed to provide cost savings and logistical efficiencies for larger orders.
Superior ensures consistent product quality and supply chain reliability through rigorous quality control processes, strategic supplier partnerships, multiple sources, and robust inventory management systems. We conduct thorough testing and verification of all products before they reach our customers, ensuring they meet our high standards of performance and reliability.
Regulatory Compliance and Documentation
We provide comprehensive documentation, including technical data sheets, safety data sheets, and regulatory compliance certificates. Our team is also available to assist with any regulatory reporting needs, ensuring our customers have the necessary information to meet compliance obligations.
Cost Efficiency and Management
Superior offers highly competitive pricing for our range of industrial solutions. Our products are priced to provide excellent value, combining high performance with cost-effectiveness. We continually benchmark our prices against industry standards to ensure we deliver the best possible cost savings to our customers.
Our custom blending and recycling services are designed to maximize cost savings by optimizing product formulations and reclaiming valuable materials. By reducing waste and minimizing the need for new raw materials, our customers benefit from lower disposal costs and more sustainable operations, resulting in significant long-term savings.
We mitigate the impact of price fluctuations in raw materials through strategic sourcing, long-term supplier agreements, and efficient inventory management. Our approach ensures stable pricing for our customers, helping them manage their budgets more effectively and avoid unexpected cost increases.